Giving Advice: Communication that Solves Problems and Builds Relationships

Tuesday, January 14 at 11:00am

Martha Miller Center for Global Communication, 159
257 Columbia Avenue, Holland, MI 49423-3692

The campus is invited to a presentation titled “Giving Advice: Communication that Solves Problems and Builds Relationships” by Jihyun Esther Paik, from the University of Wisconsin-Madison. Tuesday, January 14, 11 a.m., Martha Miller 159.

Giving advice is not an easy task for advisors; despite their good intentions, the act of suggesting what to do often implies that the recipient is not capable of dealing with the situation independently. This is made more complicated when the recipient is higher in status than the advisor. Advice offered by a subordinate to a recipient with higher status is referred to as upward advice. Ideally, upward advising should support executive decision making in organizations. Nonetheless, most teams and organizations suffer from subordinates’ concealing, filtering, or distorting relevant and critical information when communicating it upward.

Ms. Paik's program of research identifies the barriers of communicating advice and proposes strategies for delivering constructive ideas without harming relationships in organizations. In this presentation, she will discuss how advisors communicate advice differently, depending on the relative power in the relationship, focusing on advisors communicating upward in organizations. The findings offer insights into how organizational members can effectively tailor language to avoid imposing on others and what structural interventions can be made at the organization/group-level to empower subordinates to communicate useful information upward.

Ms. Paik (PhD anticipated May 2020) is a candidate for a tenure track position in the Department of Communication.





Event Type

Academics, Social Sciences Division, Communication

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